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Delivery

Everyday Free Shipping!

We proudly offer free shipping and handling for all local shipping in Japan. Free Shipping will be applied automatically to all qualifying orders.


No minimum purchase, coupons or promotion codes are required. 


All packages are sent via Japan Post Yu-Pack with tracking facilities.


Most packages will arrive 1 to 3 business days from date of payment.


For deliveries to Okinawa Ken and Hokkaido and Remote Island area in Tokyo, it will take about 5 to 7 business days.  


If you do not receive your items after 3 business days, please email us at jp@saturdayclub.com and our Customer Service team will be glad to assist you.

 

Do you ship internationally ?

Unfortunately, we do not provide international shipping at this moment. We are only able to ship locally within Japan.


However, SaturdayClub is also available in Hong Kong, Malaysia, Australia and Singapore. You may visit us at: 


Hong Kong      www.saturdayclub.hk

Malaysia          www.saturdayclub.my

Australia          www.saturdayclub.com.au

Singapore        www.saturdayclub.com

 

What happens if nobody is around to receive the parcel when the delivery is made?

Please refer to the below delivery process if no one is around to receive the parcel when the delivery is made:


Attempt No.

Description of Process

1

Japan Post will attempt first delivery

2

If delivery failed, Japan Post will leave a notification into consignee’s mail box

Consignee can request for re-delivery by contacting Japan Post or self-collect their parcel at the nearest Post Office

3-a

If Consignee request for re-delivery, Japan Post will arrange for re-delivery at requested date and time slot

3-b

If Consignee did not contact Japan Post, Japan Post will attempt second delivery the next day

4-a

Attempt second delivery (Successful)

4-b

Attempt second delivery (Failed). Japan Post will leave a notification into consignee’s mail box again. > 3-a

5

If consignee still did not contact Japan Post, Japan Post will hold the parcel at the nearest post office for the next 7 days

6

If Japan Post did not hear from Consignee after 7days, the parcel will be returned to sender

 

If you did not manage to pick up your parcel from the Post Office within 7 business days, please email us at jp@saturdayclub.com and our Customer Service team will be glad to assist you.

 

Do I need to register for an account in order to make purchases?

Yes. An account is needed to facilitate your purchases. Your account will also allow you to view details of all your orders.

 

What should I do if I forgot my password?

You can reset your password by going to the Log In page and click on “Forgot your Password”.

 

How do I place an order? 

1) Log In to your account 

2) Select the item / items you wish to purchase, select your color and size

3) Click " Add to Bag "

4) Choose your delivery address

5) If you have any special request/instruction for us, please leave us a message

6) Agree to the terms of service

7) Select your preferred mode of payment (PayPal, VISA or Mastercard)

8) You will be directed to PayPal secured site for payment. Proceed with payment.

9) If your payment is successful, you will receive an email with your invoice and purchase details.

 

Can I remove items from my order? 

Orders cannot be changed once you have checked out your shopping cart.

 

How do I check the status of my orders?

You will receive an email notification from us when your order is being processed, and another email notification containing the delivery tracking information once your order is being dispatched.


Most packages will arrive 1 to 3 business days from date of payment. For deliveries to Okinawa Ken and Hokkaido and Remote Island area in Tokyo, it will take about 5 to 7 business days.  

 

If you do not receive your items after 3 business days, please email us at jp@saturdayclub.com and our Customer Service team will be glad to assist you.

 

How long are items kept in my shopping bag?

Items in your shopping bag are not reserved as long as payment has not been made. 

 

What happens when a certain style is "Sold Out”?

We will try our best to replenish sold out items. We welcome customers to send us feedback at jp@saturdayclub.com for any items which they hope to be restocked!

 

What happens if I received a wrong or defective item?

In the unfortunate event that you have received a wrong or defective item, please email us at jp@saturdayclub.com and our Customer Service team will be glad to assist you. 

 

How can I make payments?

We accept PayPal, JCB, VISA or Mastercard.

 

Can I pay directly WITHOUT registering an account with PAYPAL?

Yes, PayPal accepts payment via a Debit / Credit Card under their Guest Checkout option.

 

Can I pay with bank transfers or ATM cash transfer?

Unfortunately, we do not accept bank or ATM cash transfer.

 

Is it safe to use my credit card on your website?

Yes absolutely! We do not retain your credit card information after your order is complete. Rather, you are directed to PayPal secured site for payment. 

 

How can I be sure that my payment is successful?

After successful payment at PayPal, you will receive an email confirmation from PayPal.


If you do not receive this email shortly after your successful payment at PayPal, please contact us at jp@saturdayclub.com and our Customer Service team will be glad to assist you.

 

What is the procedure for Return/ Exchange? 

At SaturdayClub, your satisfaction is always guaranteed! That is why we allow our customers to do Returns and Size Exchanges! 


*Return/ Size Exchange is limited to 1 time for the same item. There will be no exchange to a different item.

*Returns/Exchanges are not allowed for sales items. 

 

All return items (for both Return and Exchange) must satisfy the following conditions:

- Returned in original packaging (ziplock bag)

- Secured tag intact

- Brand new condition (Unaltered, undamaged and unwashed)

- All parcels have to reach us within 14 business days from the date you receive your item

- Please allow 7 business days (upon receipt of returned item) to process your exchange/ refund.


SaturdayClub reserves the right to reject any Return or Exchange if any of the above conditions are not met.

 

Return:

Kindly indicate "Return" on the invoice and send the item and invoice back to us in their original packaging. 


Postage/ courier fees for returns will be at customer's own costs. We encourage you to send your parcel via a delivery method which allows tracking as we will not be liable for any lost parcel.


Upon receiving and checking the item(s) received met all our qualifying conditions, a refund will be processed via PayPal to your original mode of payment.


Our Address:


Saturday Club c/o Quantium Solutions (Japan) Inc.

Prologis Park Tokyo-Ohta 3F (S-5)

1-3-6 Tokai Ohta-ku

Tokyo, Postal Code 143-0001

 

(Please note each country has their own return address. Kindly visit our resepective country's website for the return address to avoid unnecessary postage charges)

 

Exchange:

1) Email us at jp@saturdayclub.com to check for stock availability. Kindly provide us with:                                                         

a) Order ID (found on the left hand corner of your invoice. Eg: #541)

b) Product reference number (eg: A028020103)

c) Size and colour you wish to exchange to

*please note that there will be no exchange to a different item


2) Our Customer Service team will revert back to you on whether your exchange request is successful. If so, they will provide you with the necessary details to mail your items back to us.


3) Postage fees for returns will be at customer's own costs. We encourage you to mail your parcel via a delivery method which allows tracking as we will not be liable for any lost mails.

 

Late Returns

Returns outside the stipulated timeframes may/ may not be accepted at the discretion of SaturdayClub.

 

Repeated Returns

Customers found returning items repeatedly may be refused at our discretion.


How do I know the status of my return/exchange?

Please allow 7 business days upon receiving your parcel for us to process your return/exchange request.

 

For exchange: You will receive an email notification from us when your exchange order is being processed, and another email notification containing the delivery tracking information once your exchange item has been dispatched. The order ID for exchange will be your original order ID-1 (eg: #541-1) 

 

For return: You will receive any email notification from PayPal once your refund has been processed. 

 

If you did not receive your refund or exchange item by the end of 7 business days, please kindly email us at jp@saturdayclub.com and our Customer Service team will be glad to assist you.

 

Are the colors portrayed on the computer similar to the product?

We try our best to ensure that the colors portrayed on our website are accurate. Our dedicated team of photographers and designers adhere to a stringent procedure whereby each product is physically compared to the computer monitor for best match of color. However, kindly understand that actual colors may vary due to the type of devices, display or resolution settings used to view our website.

 

 

***Saturday Club Kabushiki Kaisha reserves the rights to amend any of the policies above


For further questions and inquiries, please contact us at jp@saturdayclub.com