Delivery
Everyday Free Shipping!
We proudly offer free shipping and handling for all local shipping in Japan. Free Shipping will be applied automatically to all qualifying orders.
No minimum purchase, coupons or promotion codes are required.
All packages are sent via DHL with tracking facilities.
Most packages will arrive 5 to 7 business days from date of payment. COVID-19 UPDATE: With the state of emergency measures, please allow additional 2 days for your order to reach you.
If you do not receive your items after 7 business days, please email us at hello@saturdayclub.com and our Customer Service team will be glad to assist you.
Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations. If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.
Please let us know if you wish to split up large orders into multiple smaller orders below the taxes and duties threshold.
Do you ship internationally ?
Unfortunately, we do not provide international shipping at this moment. We are only able to ship locally within Japan.
However, SaturdayClub is also available in Hong Kong, Malaysia, Australia and Singapore. You may visit us at:
Hong Kong www.saturdayclub.hk
Malaysia www.saturdayclub.my
Australia www.saturdayclub.com.au
Singapore www.saturdayclub.com
What happens if nobody is around to receive the parcel when the delivery is made?
If there is no one available to accept the parcel, a failed delivery notice will be left at the address informing the receiver that the courier tried to deliver. The receiver can follow the instructions on the notice to arrange for another delivery.
Do I need to register for an account in order to make purchases?
Yes. An account is needed to facilitate your purchases. Your account will also allow you to view details of all your orders.
What should I do if I forgot my password?
You can reset your password by going to the Log In page and click on “Forgot your Password”.
How do I place an order?
1) Log In to your account
2) Select the item / items you wish to purchase, select your color and size
3) Click " Add to Bag "
4) Choose your delivery address
5) If you have any special request/instruction for us, please leave us a message
6) Agree to the terms of service
7) Select your preferred mode of payment (PayPal, VISA or Mastercard)
8) You will be directed to PayPal secured site for payment. Proceed with payment.
9) If your payment is successful, you will receive an email with your invoice and purchase details.
Can I remove items from my order?
Orders cannot be changed once you have checked out your shopping cart.
How do I check the status of my orders?
You will receive an email notification from us when your order is being processed, and another email notification containing the delivery tracking information once your order is being dispatched.
Most packages will arrive 5 to 7 business days from date of payment.
If you do not receive your items after 3 business days, please email us at hello@saturdayclub.com and our Customer Service team will be glad to assist you.
How long are items kept in my shopping bag?
Items in your shopping bag are not reserved as long as payment has not been made.
What happens when a certain style is "Sold Out”?
We will try our best to replenish sold out items. We welcome customers to send us feedback at hello@saturdayclub.com for any items which they hope to be restocked!
What are Pre-orders?
We have sustainability in mind as we make our products, and by introducing Pre-orders, we strive to reduce waste in the fashion industry. Honestly, we're not zero waste currently, it’s a work in progress. Sustainability is a team effort and our pre-order relies on you. You get to decide what styles you want to bring back and how much of it. We only keep a limited quantity of every style in stock so that our products don't go to waste. At SaturdayClub, we care about the earth and are doing everything possible to reduce our industry’s impact on the environment.
Can I get my pre-order items now?
We know how disappointed you are when the season’s best-selling styles are sold out! The pre-order option is how we can help you grab your favorite styles in your preferred color and size.
As this is an advance purchase, payment is made at the time of purchase. The delivery will differ from the standard shipping window. Please refer to individual product page for more details.
If your order includes both in stock and pre-order items, all your items will be dispatched together, at a later date when your pre-order items arrive.
If you prefer to receive your in-stocks items first, kindly order them separately. You may purchase in-stocks items in your first order and purchase pre-order items in your next order.
Why can’t I get my in stocks orders first?
If your order includes both in-stock and pre-order items, all your items will be dispatched together, at a later date when your pre-order items arrive. This way, we go green by consolidating the delivery of your items.
If you prefer to receive your in-stocks items first, kindly order them separately. You may purchase in-stocks items in your first order and purchase pre-order items in your next order.
What happens if I received a wrong or defective item?
In the unfortunate event that you have received a wrong or defective item, please email us at hello@saturdayclub.com and our Customer Service team will be glad to assist you.
How can I make payments?
We accept PayPal, JCB, VISA or Mastercard.
Can I pay directly WITHOUT registering an account with PAYPAL?
Yes, PayPal accepts payment via a Debit / Credit Card under their Guest Checkout option.
Can I pay with bank transfers or ATM cash transfer?
Unfortunately, we do not accept bank or ATM cash transfer.
Is it safe to use my credit card on your website?
Yes absolutely! We do not retain your credit card information after your order is complete. Rather, you are directed to PayPal secured site for payment.
How can I be sure that my payment is successful?
After successful payment at PayPal, you will receive an email confirmation from PayPal.
If you do not receive this email shortly after your successful payment at PayPal, please contact us at hello@saturdayclub.com and our Customer Service team will be glad to assist you.
What is the procedure for Return/ Exchange?
At SaturdayClub, your satisfaction is always guaranteed! That is why we allow our customers to do Returns and Size Exchanges!
*Return/ Size Exchange is limited to 1 time for the same item. There will be no exchange to a different item.
*Returns/Exchanges are not allowed for sales items.
All return items (for both Return and Exchange) must satisfy the following conditions:
- Returned in original packaging (ziplock bag)
- Secured tag intact
- Brand new condition (Unaltered, undamaged and unwashed)
- All parcels have to reach us within 60 business days from the date you receive your item
- Please allow 20 business days (upon receipt of returned item) to process your exchange/ refund.
SaturdayClub reserves the right to reject any Return or Exchange if any of the above conditions are not met.
Return:
Kindly indicate "Return" on the invoice and send the item and invoice back to us in their original packaging.
Postage/ courier fees for returns will be at customer's own costs. We encourage you to send your parcel via a delivery method which allows tracking as we will not be liable for any lost parcel.
Upon receiving and checking the item(s) received met all our qualifying conditions, a refund will be processed via PayPal to your original mode of payment.
Our Address:
ATTN: SaturdayClub C/O 陳鑒凡（代碼）
Room 101, Studio Nihonbashi,
9-10 Nihonbashi Kobunacho,
Chuo-ku, Tokyo Japan
(Please note each country has their own return address. Kindly visit our resepective country's website for the return address to avoid unnecessary postage charges)
Exchange:
1) Email us at hello@saturdayclub.com to check for stock availability. Kindly provide us with:
a) Order ID (found on the left hand corner of your invoice. Eg: #541)
b) Product reference number (eg: A028020103)
c) Size and colour you wish to exchange to
*please note that there will be no exchange to a different item
2) Our Customer Service team will revert back to you on whether your exchange request is successful. If so, they will provide you with the necessary details to mail your items back to us.
3) Postage fees for returns will be at customer's own costs. We encourage you to mail your parcel via a delivery method which allows tracking as we will not be liable for any lost mails.
Late Returns
Returns outside the stipulated timeframes may/ may not be accepted at the discretion of SaturdayClub.
Repeated Returns
Customers found returning items repeatedly may be refused at our discretion.
How do I know the status of my return/exchange?
Please allow 7 business days upon receiving your parcel for us to process your return/exchange request.
For exchange: You will receive an email notification from us when your exchange order is being processed, and another email notification containing the delivery tracking information once your exchange item has been dispatched. The order ID for exchange will be your original order ID-1 (eg: #541-1)
For return: You will receive any email notification from PayPal once your refund has been processed.
If you did not receive your refund or exchange item by the end of 7 business days, please kindly email us at hello@saturdayclub.com and our Customer Service team will be glad to assist you.
Are the colors portrayed on the computer similar to the product?
We try our best to ensure that the colors portrayed on our website are accurate. Our dedicated team of photographers and designers adhere to a stringent procedure whereby each product is physically compared to the computer monitor for best match of color. However, kindly understand that actual colors may vary due to the type of devices, display or resolution settings used to view our website.
***Saturday Club Kabushiki Kaisha reserves the rights to amend any of the policies above
For further questions and inquiries, please contact us at hello@saturdayclub.com