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Everyday Free Shipping!

We proudly offer free shipping and handling for all local shipping in Japan. Free Shipping will be applied automatically to all qualifying orders.


No minimum purchase, coupons or promotion codes are required. 


All packages are sent via DHL or Sagawa Express with tracking facilities.


Most packages will arrive 5 to 7 business days from the date of payment. COVID-19 UPDATE: With the state of emergency measures, please allow additional 2 days for your order to reach you.


If you do not receive your items after 7 business days, please email us at jp@saturdayclub.com and our Customer Service team will be glad to assist you.

 

Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations. If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.

 

Please let us know if you wish to split up large orders into multiple smaller orders below the taxes and duties threshold.

 

Do you ship internationally ?

We are also available in Hong Kong, Malaysia, Australia, and Singapore at the following websites:

Hong Kong      www.saturdayclub.hk

Malaysia          www.saturdayclub.my

Australia           www.saturdayclub.com.au

Singapore        www.saturdayclub.com

For other countries that are not listed above, please feel free to drop us an email and our customer service will follow up with you accordingly.

 

What happens if nobody is around to receive the parcel when the delivery is made?

If there is no one available to accept the parcel, a failed delivery notice will be left at the address informing the receiver that the courier tried to deliver. The receiver can follow the instructions on the notice to arrange for another delivery.


How do I check the status of my orders?

You will receive an email notification from us when your order is being processed, and another email notification containing the delivery tracking information once your order is being dispatched.


Most packages will arrive 5 to 7 business days from date of payment.

 

If you do not receive your items after 7 business days, please email us at jp@saturdayclub.com and our Customer Service team will be glad to assist you.

 

What is the procedure for Return/ Exchange? 

At SaturdayClub, your satisfaction is always guaranteed! That is why we allow our customers to do Returns and Size Exchanges! 

 

*Return/ Size Exchange is limited to 1 time for the same item. There will be no exchange to a different item.

*Returns/Exchanges are not allowed for sales items. 

 

All return items (for both Return and Exchange) must satisfy the following conditions:

 - Returned in original packaging (ziplock bag)

 - Secured tag intact

 - Brand new condition (Unaltered, undamaged and unwashed)

 All returns have to reach us within 60 days from your order being dispatched from our warehouse, or available for collection.

 - Please allow 20 business days (upon receipt of returned item) to process your exchange/ refund.

 

SaturdayClub reserves the right to reject any Return or Exchange if any of the above conditions are not met.

  

Return:

All returns will be refunded back to your original mode of payment via PayPal. Please note that any shipping fee incurred is non-refundable.


Please complete the return form which can be found at the back of your invoice and send it together with your returns parcel to the mailing address below.


Please use a trackable delivery method and keep your proof of postage and tracking number when shipping back your returns as this will avoid any dispute in the event of any lost mail. The return postage will be at your own cost and we are not liable for any return packages that may become lost in transit.


Our Address:

 

ATTN: SG-2485-179X SaturdayClub

vPost Japan c/o QSJP

Prologis Park Tokyo-Ohta 3F

1-3-6 Tokai Ohta-ku Tokyo

Postal Code 143-0001

 

(Please note each country has its own return address. Kindly visit our respective country's website for the return address to avoid unnecessary postage charges)


Exchange:

1) Email us at jp@saturdayclub.com to check for stock availability.

Kindly provide us with:                                                         

a) Order ID (found on the left-hand corner of your invoice. Eg: #541)

b) Product reference number (eg: A028020103)

c) Size and colour you wish to exchange to

*please note that there will be no exchange to a different item

 

2) Our Customer Service team will revert back to you on whether your exchange request is successful. If so, they will provide you with the necessary details to mail your items back to us.

 

3) Postage fees for returns will be at customer's own costs. We encourage you to mail your parcel via a delivery method which allows tracking as we will not be liable for any lost mails.

  

Late Returns

Returns outside the stipulated timeframes may/ may not be accepted at the discretion of SaturdayClub.

  

Repeated Returns

Customers found returning items repeatedly may be refused at our discretion.

 

How do I know the status of my return/exchange?

Please allow 20 business days upon receiving your parcel for us to process your return/exchange request.

 

For exchange: You will receive an email notification from us when your exchange order is being processed, and another email notification containing the delivery tracking information once your exchange item has been dispatched. The order ID for exchange will be your original order ID-1 (eg: #541-1) 

 

For return: You will receive any email notification from PayPal once your refund has been processed. 

 

If you did not receive your refund or exchange item by the end of 20 business days, please kindly email us at jp@saturdayclub.com and our Customer Service team will be glad to assist you.




 

***Saturday Club Kabushiki Kaisha reserves the rights to amend any of the policies above

 

For further questions and inquiries, please contact us at jp@saturdayclub.com